Shipping policy

All our items are handmade and personalised to order, so please allow 3–5 business days for your order to be made before shipping.

Processing Time:

Orders are typically processed and dispatched within 3–5 business days. During busy periods, this may take a little longer.

Delivery Times:

 

• United Kingdom: 2–4 business days via EVRI.

• Europe: 5–10 business days.

• Rest of the World: 7–14 business days.

 

(Delivery times are approximate and may vary due to postal delays or customs processing.)

Shipping Fees:

Shipping costs are calculated at checkout based on your location and delivery option.

Customs and Duties:

International buyers are responsible for any customs fees, import taxes, or duties that may apply.

Lost or Delayed Parcels:

Once an order has been shipped, we are not responsible for postal delays or lost parcels. However, we’ll do our best to help track your order if needed.

If you have any questions about shipping or your order status, please contact us at moonpawtags@gmail.com